Privacy Policy

1. What we collect

Your account

• Your email address and password (the password is stored only as a secure hash by our sign-in provider).
• Your profile, if you fill it in: display name, handle, short bio and photo. Section 3 says when they are public. If you turn on a creator page, your confirmation that you are 18 or older, with the time you gave it.
• Your plan and purchase status: whether you are on the free trial or Pro, where you bought it, and when it renews or ends.

If you buy Pro

• In the iPhone or iPad app, Apple takes your payment. Apple tells us, through RevenueCat, what you bought, when, and whether it will renew. We don't receive your payment details, or the name or email of your Apple Account.
• On the web, you pay on a checkout run by RevenueCat, our subscription provider, and Stripe processes your card for us. The checkout collects your card details, your email address (we fill in the one on your account), and, depending on where you are, your billing country and postal code or full address, for tax and to prevent fraud. Your card details go to Stripe: we never see or store your full card number or security code. We receive what you bought, what you paid and when, and whether it will renew. In RevenueCat's and Stripe's dashboards we can also see your email, your payments and refunds, and limited card details, such as the brand, the last four digits and the expiry date. When you open the upgrade page, we look up the country your IP address is in, to say whether web purchases are open there; we don't store it.
• When you press Subscribe on the web, before the checkout opens, we keep a record that you agreed to the renewal terms: when, the plan and the price, whether your free trial was running, the exact words shown beside the button, the version of our terms, and your account's email address.
• If you withdraw from a web subscription, we keep what you sent us (your name, the subscription and the email address for our confirmation), when you sent it, and whether the refund went through.

What you create

• Your Qlists, questions, schedules, journeys, Spaces and the resources you attach to them.
• Your answers — written, spoken, photographed or filmed — and your journal entries, decisions and commitments.
• Voice recordings, photos and videos you add, and transcripts made from recordings.
• Community posts you create, the responses you give, and the posts and responses you mark as a bright idea.

People you involve

• When you send someone a request, the name and email address you give us for them, so we can send them their link. If you choose someone from your phone's address book, only that person's details are used; we do not upload your address book.
• The people you save as contacts: the name, email, number, photo and tags you keep for them, and a history of what you have sent them and invited them to. Section 7 says more.
• Your connections, and the groups you create or join.

If you answer a request, form or survey

You can answer a request, form or survey without an account. Your answers are delivered to the person who asked and belong to them. They can read them in Stop Ask Go and in any assistant they have connected (see section 4).

• For a request or form, the name and email the sender gave us for you are kept with it.
• For a survey, the sender chooses whether it asks your name. An anonymous survey keeps no tie to you; otherwise the name you give is kept with your answers.
• We read your IP address when you submit, to limit abuse. Your browser may remember that you answered, so the same survey isn't answered twice.

If you visit a public page without an account

Anyone can read Explore listings and creator pages at stopaskgo.app without signing in. We don't ask who you are, and nothing we run sets a cookie.

• Our host, Netlify, receives each request, including your IP address and browser details, as any website's host does.
• Photos on creator pages and listings are served from stopaskgo.app itself.
• Searching Explore runs in your browser, over the listings already loaded. Your browser keeps your last eight searches. If you press "Sign up to add this", it also keeps which listing to add once your account exists, used for up to a week or until it is added. Both stay on your device, are cleared when you sign out, and go when you clear the site's data in your browser.

What we do not collect

• No advertising identifiers, no cross-app tracking, no location, and no analytics or tracking scripts in the apps (their public pages included) or on this website.
• No biometric data. If you lock your phone's apps with Face ID, that stays between you and your device.

2. How we use it

• To run the service: store your things, sync them between your devices, and show them back to you.
• To transcribe recordings and read questions aloud, when you use those Pro features.
• To send the emails you ask for: sign-in links, password resets, requests you send, invitations to your contacts, and reminders you schedule.
• To take payment for your subscription and manage it and your trial: charge each period, confirm your purchase, send receipts and renewal reminders, handle cancellations, withdrawals, refunds and disputes, keep a record that you agreed to the renewal terms, and keep the records that tax and accounting law requires.
• To show what you publish to Explore, and your creator page if you turn it on, to anyone on the web and to search engines.
• To keep the service safe: review content published to Explore, including the photos, recordings and videos in its resources, act on reports, and prevent abuse. Photos, videos and recordings you upload may be checked by automated systems for illegal or prohibited content (see section 3).
• To answer you when you contact us.

We do not sell your information, share it for advertising, or use your answers, journal or recordings to train AI models.

3. Who can see what

• Private by default. Your answers, runs, journal, decisions and recordings are visible only to you. We don't routinely look at them. The exceptions: uploaded photos, videos and recordings may be checked by automated systems for content our Community Guidelines don't allow anywhere — such as sexually explicit material or anything that sexualizes minors — and an item flagged by those checks, or reported to us, may be reviewed by a person. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children and other authorities, as the law requires. Private content can also be disclosed in response to legal requests (see section 4).
• What you share. Something you share with a connection or a group is visible to them. Answers in a shared or group run are visible to that group.
• Community. A community post you create is seen, with your name, by the audience you post it to: Public means every signed-in member of Stop Ask Go, and My circle means your connections. Anyone who can see a post sees every response to it and who gave it, so a response you give is seen by that post's whole audience. A response is separate from your answers in a run, which stay private. Community posts and responses stay inside the app: they are not on the public web or in search engines, and people who have blocked each other don't see each other's.
• Share links. When you share a Qlist, run, journey or journal entry by link, anyone who has the link can open it without an account, including any photos, videos or recordings in it. A link doesn't expire; you can turn it off at any time, and it stops working at once.
• What you publish. Once approved, a Qlist, question or journey you publish to Explore is public on the web and in search engines, and anyone can read it without an account: its title, description and topic, and the tags and moments chosen for it; its author name (next item); every question in it (for a journey, each step's name and questions), and how often it is meant to run; how many people have added it, and when it was approved; the title and first few lines of text of any resource attached to it or to its questions; and which kinds of thing its resources hold (text, photos, recordings or videos). The rest of a resource, and any photos, recordings or videos in it, are seen only by our team, who review them, and by members who add the listing. Your answers, and who added it, are never shown. Listings approved before October 3, 2026 become public on that date too.
• The author name, and resources. A listing shows the credit line approved with its current version if it has one, otherwise your display name as it is now; listings the Stop Ask Go team publishes show "Stop Ask Go". When you change your display name, your listings and your creator page show the new one, without review, within about 15 minutes. A change to a listing's credit line shows only once an update to the listing is approved. A listing featured on this website changes there when the site is next rebuilt. Resources attached to a listing are reviewed with it; a change to them reaches Explore only when we approve an update. When you submit, we make a copy of each photo, recording and video in those resources, so that what is shown is what we reviewed. Those copies are stored with the listing, not in your account. We keep them for the live version, for a version waiting for review, and for the live version while we have taken a listing off Explore, and delete the rest. People who added a listing keep all of it, its text, photos, recordings and videos, as it was when they added it, with the author name shown at that time, so a copy one of them still has is kept too, even after the listing is withdrawn or your account is deleted, and is deleted once none of them has it.
• Your creator page. Creator pages are for people 18 or older: to turn yours on, you confirm that you are 18 or older, and we keep that confirmation with the time you gave it. If you turn it on, in your profile or when you publish, anyone can see a page at stopaskgo.app/@yourhandle with your display name, handle, bio and photo, and what you have published to Explore. Search engines can show it too. It is off unless you turn it on, and it never shows your answers, your community posts or responses, email, connections, groups or followers. While it is on, your published listings show your handle and photo as well as your name. Your photo is shown publicly only while your creator page is on, at an address that isn't linked to your account, and search engines are told not to index it, which keeps it out of image search. Turning it off takes it down. It is a separate choice from whether members can find you by your handle in the app.
• Your handle. For 90 days after you change it, nobody else can take the old one, and while your creator page is on, the old address sends people to the new one. When you delete your account, nobody can take your handle for 90 days, you included if you sign up again, and the same goes for an old handle still held from a change in the 90 days before. During those 90 days stopaskgo.app/@yourhandle leads nowhere: it says the page is no longer here if your creator page was ever on, and otherwise that the page was not found. For those 90 days we keep the handle without any link to your account, and then delete it; after that, someone else may take it.
• Requests. Replies to a request you sent are yours.
• Contacts. Your contacts and their history are seen by you, and by an assistant you connect; their photos by you alone (section 7).

4. Services that help us run Stop Ask Go

These providers process information only to provide their service to us, under their own security and privacy commitments, except where an item below says otherwise:

• Supabase — our database, file storage and sign-in. Everything you create is stored here.
• Soniox — turns your voice recordings into text, and reads questions aloud. Recordings are sent for transcription and the transcription is deleted from Soniox once we have the text.
• Resend — sends our emails, including the invitations you send your contacts.
• RevenueCat — runs subscriptions for the apps and the web: the web checkout, your subscription page, and the receipts and reminders about a web subscription, which it emails in our name. It keeps a record of what you bought under your Stop Ask Go account's ID.
• Stripe — processes card payments on the web for us, and holds your card details. We never see your full card number. Stripe also uses payment and device information to prevent fraud, under its own privacy policy.
• Apple — sells and bills subscriptions bought in the iPhone and iPad apps, under its own privacy policy.
• Netlify — hosts this website and the web app, and keeps copies of public pages for up to about 15 minutes so they load quickly.

Search engines

What you publish to Explore, and your creator page while it is on, is open to search engines, which copy it and show it in their results under their own policies.

AI assistants you connect

You can connect Stop Ask Go to an AI assistant such as Claude or ChatGPT. When you do, that assistant can read and add to your own Stop Ask Go things on your behalf, with the permissions shown when you approve it. It can also send or share your Qlists, forms and surveys with people you name, after you confirm. It can never read anyone else's private answers, and it cannot delete anything. Section 7 says what it can do with your contacts. What you share with an assistant is then also governed by that assistant's own privacy policy. You can disconnect an assistant at any time in Settings › Connected apps; its access stops within the hour.

Legal requests and safety

Private means private from other people, not beyond the reach of the law. We may preserve and disclose information about you, including private content such as answers, journal entries, recordings, photos and videos, when we believe in good faith that it is necessary to:

• respond to valid legal process, such as a subpoena, court order or search warrant;
• comply with the law, including our obligation to report child sexual abuse material;
• protect someone from death or serious physical harm in an emergency;
• investigate or prevent fraud, abuse or violations of our Terms of Use; or
• protect the rights, property or safety of Stop Ask Go, our users or the public.

We review each request, push back on requests that are overbroad or not legally valid, and disclose only what is required. Where the law allows and it would not put anyone at risk, we will try to tell you before we disclose your information.

5. How long we keep it, and deleting it

• We keep your information while your account is open.
• Something you remove goes to Removed, where you can restore it; deleting it from there deletes it for good, including any media files. The copy of a photo, recording or video sent to Explore with a listing is separate, and is kept as section 3 describes. A contact is the exception to Removed: removing one deletes it straight away (section 7).
• Delete your account from Account in the app. This permanently deletes your account and everything you created, including your recordings, photos, videos and contacts, with one exception: a listing you published to Explore that members added stays with them, whole, as the next item says. Its photos, recordings and videos are kept because they are stored with the listing, not in your account. Your handle is held for 90 days (section 3). Deleting your account cancels a web subscription first, and asks RevenueCat to delete its record of you. It does not cancel an App Store subscription — cancel that in your Apple account settings. Records of payments, of your agreement to a subscription's renewal terms and of a withdrawal are kept as the next two items say.
• Records of payments, refunds and disputes are kept by Stripe, and in our accounts, for as long as tax and financial law requires, usually up to seven years, even after you delete your account.
• The record that you agreed to a web subscription's renewal terms is kept so that we can show it if a payment is ever questioned; California law asks us to be able to show it for at least three years, or one year after the subscription ends if that is later. While your account is open, we keep it until it is three years old and a year has passed without a web subscription on your account. If you delete your account, we keep it, no longer linked to an account but with the email address and the subscription provider's reference that tie it to the purchase, until it is three years old and two years have passed since the deletion. A record of a withdrawal is kept the same way for three years from when you sent it. Then each is deleted automatically.
• Replies you received to requests are deleted with your account. Things you published or shared may remain visible to others where they were copied into their own library. Your private files are erased with your account. The copies of photos, recordings and videos sent to Explore are stored with the listing, and stay for as long as a member who added the listing keeps it, so that member keeps the whole listing, its text, photos, recordings and videos; they are removed once nobody does. Anyone can ask us to remove their personal data from those copies, for example a photo of themselves, by writing to support@stopaskgo.com; we will consider the request under applicable law.
• Withdrawing a listing, turning off your creator page or deleting your account takes the public page down and removes it from our sitemap. A cached copy can take up to about 15 minutes to clear, and a listing featured on this website leaves when the site is next rebuilt. Search engines, link previews and archive sites may keep what they copied for longer. We tell search engines the page is gone, and if you write to us we can ask Google to drop it sooner, but we don't control them.

6. Your choices and rights

• See, edit and remove your things in the app at any time.
• In your profile, turn off whether members can find you by your handle in the app, and, separately, turn your public creator page on or off.
• Withdraw anything you published to Explore, at any time.
• Unsubscribe from reminder and request emails with the link in each one.
• Ask us for a copy of your information, to correct it, or to delete it, by writing to support@stopaskgo.com. Depending on where you live, you may have further rights under laws such as the GDPR or California's CCPA; we honor those requests.
• If you don't have an account, you can make the same requests by writing to us.
• If a member saved you as a contact or sent you an invitation, section 7 says what you can do.

7. Your contacts, and people in them

Contacts are people you keep in your own list in Stop Ask Go, so you can send them a Qlist, form or survey, or invite them to join you on Stop Ask Go or in one of your groups.

What a contact holds, and where it comes from

• The name, email address and phone number you give for the person (an email, a number or both), the tags you put on them, and a photo if there is one.
• You type a contact in, or, in the iPhone and iPad app, choose people from your phone's address book. You can also turn on "Save to contacts" when you send to someone new (it is off unless you turn it on), and an assistant you connected can add one after you say yes. The address book is read on your phone so you can pick from it. Only the people you choose are saved, with the email and number you choose for each; we never upload your address book.
• The photo is one you choose, or, for someone you add from your address book, the photo your address book holds for them. It is made small, and stripped of details such as where and when it was taken, before it leaves your device.
• A history of what you have sent the person and invited them to, and where each stands (for example sent, responded, accepted or not delivered), read from those requests and invitations.

Why we keep them, and who sees them

• Only so you can find, send to and invite those people. We email someone in your contacts only because you sent them something or invited them, or an assistant you connected did after you said yes. We never use your contacts to find or suggest accounts, and we never use them for marketing or advertising.
• Only you, and an assistant you connect (below), can see your contacts; only you see their photos. They are never public, never shown to your groups or connections, never sold, and shared only with the services in section 4 and an assistant you connect. Supabase stores them, and Resend delivers the emails you send them.

Invitations we send for you

When you invite a contact who has an email address to join Stop Ask Go, we email them an invitation in your name. It says who it is from, greets them by the first name you saved if you saved one, says in a line what Stop Ask Go is, and has a link to accept, a line saying why they are getting it, and a link to unsubscribe. We send at most one invitation to join a week to the same contact, and none to an address that has asked us to stop. The invitation works once, for 30 days; if they accept, the two of you are connected and the contact is linked to their account. An invitation to one of your groups is also emailed in your name, and never to an address that has asked us to stop. It names the group and who it is from, says why they are getting it and has a link to unsubscribe, but has no greeting and no once-a-week limit. It works for 30 days, and accepting it joins them to the group and connects the two of you. We never send texts: for a contact with only a number, you get a link to send from your own Messages.

Assistants you connect

With the permissions you approve when you connect it (section 4), an AI assistant can look up your contacts and, once you have said yes, add contacts, change their name, email, number and tags, send to them, and invite them to join. It never sees their photos, never removes a contact, and never invites one to a group.

Removing a contact

• Removing a contact deletes it at once, with its tags and its invitations to join; it does not go to Removed. Its photo is erased from our storage within minutes. An invitation to one of your groups you already sent stays open until it is used, withdrawn or expires, and requests you already sent keep the name and address they went to. The responses stay with you. We keep a record of each email we sent them, with the address it went to, until you delete your account.
• Deleting your account deletes all your contacts and their photos.

If you are in someone's contacts

If a Stop Ask Go member saved your details, or you received an invitation, request, form or survey from one:

• Your details came from that member. Only that member, and an assistant they connected, can see them. We use them only to deliver what that member sends you.
• To stop our emails, use the unsubscribe link in any email from us, and we stop emailing that address. The member who saved it will see that our emails to it aren't delivered.
• An invitation does nothing unless you accept it, and it stops working after 30 days.
• To ask what we hold about you, or to have it deleted, write to us at support@stopaskgo.com, from the address we wrote to if you can, so we can find it.

8. Security

Your information is encrypted in transit and stored with our providers under access rules that limit each account to its own data. Media files are private and reached only through short-lived links. The one exception is your profile photo while your creator page is on: it is public, at an address that isn't linked to your account, and search engines are told not to index it. When you turn your page off it stops being shown, though a cached copy can take up to about 15 minutes to clear. No system is perfectly secure; if we learn of a breach affecting you, we will tell you.

9. Children

Stop Ask Go is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

10. Changes

If we change this policy we will update the date above. When a change is significant, we will tell you in the app or by email.

11. Contact

Next Mountain Ventures LLC · support@stopaskgo.com